If you are unhappy with any aspect of the product or service that you receive from us, please contact CFC stating the nature of your complaint and your policy and/or claim number.
You can contact us directly at complaints@cfc.com, or please write to:
Complaints
CFC Underwriting Ltd
8 Bishopsgate
London
EC2N 4BQ
United Kingdom
Telephone: (+44) 20 7220 8500
In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s, who can be contacted at:
Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent ME4 4RN
United Kingdom
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Having taken this action, if you feel that your complaint has not been handled satisfactorily, you may seek assistance from The Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
United Kingdom
Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk