If you are unhappy with any aspect of the service that you receive from us, please contact your insurance broker in the first instance, stating the nature of your complaint, the policy and/or claim number.
Alternatively, you can contact us directly at complaints@cfc.com or please write to:
Complaints
CFC Underwriting Ltd
8 Bishopsgate
London
EC2N 4BQ
United Kingdom
Should you remain dissatisfied with our response, you may request that we refer your complaint to:
Lloyd's Complaints Department
Royal Bank Plaza South Tower
200 Bay Street
Suite 2930
PO Box 51
Toronto
Ontario
M5J 2J2
Email: info@lloyds.ca
who will review the complaint and reply to you directly.
Also note that if your concerns are not addressed to your satisfaction, you have the right to continue to pursue the complaint with:
- General Insurance OmbudService (GIO): assists in the resolution of conflicts between insurance customers and their insurance companies. The GIO can be reached at: Toll free number: 1-877-225-0446 or www.giocanada.org
- And/or, for Québec complainants: Autorité des marchés financiers (AMF): Toll Free: 1-877-525-0337 Québec: (418) 525-0337 Montréal: (514) 395-0311 or www.lautorite.qc.ca