If you have a complaint against CFC Underwriting Pty Ltd (ABN 68 139 214 323, AFSL 407780):
Please address your complaint to
Complaints
CFC Underwriting Pty Ltd
Level 18, 140 William Street
Melbourne, Victoria, 3000
Email: complaints@cfc.com
Telephone: (+61) 3 9654 6100
If you have a complaint against CFC Underwriting Ltd:
Please address your complaint to
Complaints
CFC Underwriting Ltd
8 Bishopsgate
London
EC2N 4BQ
United Kingdom
Email: complaints@cfc.com
Telephone: (+44) 20 7220 8500
Please provide us with full details of your complaint, and there will be no cost to you for handling your complaint.
Your complaint will be acknowledged within 1 business day, and you will be kept informed of the progress of your complaint at least every 10 days.
The final decision will be provided to you within 30 calendar days of the date on which you first made the complaint.
If the decision does not resolve your complaint to your satisfaction, you will have the right to take your complaint to the next stage of the complaints process.
External dispute resolution
If your complaint is not resolved to your satisfaction following our complaints process or if your complaint is not resolved within 30 days of receipt, you may be entitled to take your complaint to the Australian Financial Complaints Authority (AFCA), subject to its Terms of Reference.
Where the decision has not satisfactorily resolved your complaint, you need to do this within two years of our final decision. The AFCA is an independent external dispute resolution scheme approved by the Australian Securities and Investments Commission (ASIC). Its service is free to consumers and they can be contacted as follows:
Australian Financial Complaints Authority
GPO Box 3
Melbourne, Vic 3001
Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au